We've done this before.

In 2023, we built SupportAgent.ai — the first AI drafting tool for Help Scout. Help Scout acquired it and turned it into AI Drafts, now used by thousands of support teams.

We love Help Scout. And we're glad they're investing in AI — the drafts, the summaries, the assist features. It's a good start. But we knew there should be more.

With all the advancements in AI, we wondered: what if Help Scout's AI could actually use the full power of what's possible today? Not just a draft, but a system that understands intent, pulls the right context from your entire history and knowledge base simultaneously, runs your team's playbook, and writes something you'd actually send?

That's ReplyScout. It's the tool we wish existed — so we built it.