The best AI for Help Scout teams.
Every plan gets the best AI. Simply pick your volume.
Single Inbox
$150/mo
Get started with ReplyScout.
500 conversations/mo (then $0.25/ea)
1 mailbox
10 active playbooks
6 months of draft context
AI draft replies
Automated triage
Knowledge base
Connect your MCP tools
Multi Inbox
$350/mo
Everything in Single Inbox, plus:
1,500 conversations/mo (then $0.20/ea)
Unlimited mailboxes
Unlimited playbooks
24 months of draft context
Priority support
Need more than 24 months of history or 1,500 conversations/month? Contact us for custom pricing.
Frequently Asked Questions
The depth of conversation history we index directly affects how well ReplyScout retrieves relevant context for drafts. 6 months of well-indexed recent history outperforms a massive, noisy archive for most teams. But if your support covers annual cycles, seasonal patterns, or major product changes, 24 months gives the AI significantly more context to draw from — which means better drafts.
Help Scout AI generates basic draft replies from your knowledge base. ReplyScout goes further: it learns from agent corrections, builds guidance rules that improve every future draft, detects customer intent for auto-triage, matches your team's specific tone, and supports custom playbooks with external integrations.
Yes! We offer a free 7-day trial with full access to all features — drafts, chat, triage, playbooks, and the learning loop. Start your free trial.
ReplyScout installs as a native Help Scout app. There's no new dashboard to learn—AI Drafts appear right inside the conversation view your team already uses. Setup takes less than 5 minutes.
Never. ReplyScout only drafts replies—your agents are always the final gatekeepers. We believe in human-in-the-loop AI, so nothing goes to customers without a human pressing send.
During setup, we analyze your historical replies to understand your brand voice—whether that's formal and professional or casual and emoji-friendly. The AI mimics your existing style, so drafts sound like your team wrote them.
We process conversation context to generate drafts — we never train AI models on your private data. Each inbox operates with fully segmented memory, so there's no context bleed between your support queues.
Just reach out! We offer custom plans for high-volume teams. Book a demo and we'll find a plan that fits your needs.
Absolutely. Playbooks let you set rules like "If the customer is a paying subscriber, pull their subscription details and draft a personalized reply." You control the logic, we execute it.
AI Chat lets your agents have multi-turn conversations with the AI about any ticket. Instead of generating a full draft, agents can ask questions, get summaries, explore customer history, or brainstorm replies — all with full ticket context and streaming responses.
MCP (Model Context Protocol) lets you connect external tools — like your CRM, billing system, or order management platform — directly into ReplyScout playbooks. The AI can pull live data from these systems to include in drafts, so agents get the full picture without switching tabs.
When agents correct a draft before sending, ReplyScout can automatically extract a guidance rule from the edit. These rules shape every future draft. You can also add manual guidance like "Always link to the setup guide when onboarding a new customer." Over time, ReplyScout stops making the same mistakes.
Yes. ReplyScout supports segmented memory, which means each inbox operates with completely separate context. Your SaaS product's support queue won't bleed into your e-commerce queue. Playbooks, guidance rules, and connected docs are all configured per-inbox.